Didcot Auto Repair (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of personal data:
- Contact information (name, phone number, email, address)
- Vehicle details (make, model, registration, service history)
- Payment details (where applicable, securely processed)
- Communications (emails, messages, and enquiries)
- Website usage data (via cookies and analytics)
2. How We Use Your Information
We use your personal data for:
- Booking and managing appointments
- Providing vehicle repairs, diagnostics, and services
- Processing payments and invoices
- Sending service reminders and updates
- Handling enquiries, feedback, or complaints
- Meeting legal and regulatory requirements
3. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity (to deliver the services you request)
- Legal obligations (for tax, accounting, and record-keeping)
- Legitimate interests (improving services, preventing fraud)
- Consent (for marketing communications, where applicable)
4. Sharing Your Information
We do not sell your data. We may share your information with:
- Trusted third-party suppliers (e.g., payment processors, part suppliers)
- Professional service providers (e.g., accountants, IT support)
- Legal or regulatory authorities (if required by law)
All third parties must respect your data and use it only for agreed purposes.
5. Data Retention
- We keep customer records for as long as necessary to provide services and comply with legal obligations.
- Vehicle service history may be retained to ensure continuity of care.
- You can request deletion of your data once it is no longer required.
6. Data Security
We take appropriate measures to protect your data, including:
- Secure storage of customer and vehicle records
- Restricted staff access to personal data
- Use of secure payment systems
However, no system is completely secure, and we cannot guarantee absolute data security.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate data
- Request deletion of your data (subject to legal requirements)
- Restrict or object to processing in certain circumstances
- Request a copy of your data in a portable format
- Withdraw consent for marketing at any time
To exercise your rights, please contact us using the details below.
8. Cookies & Website Analytics
Our website may use cookies to:
- Improve your browsing experience
- Analyse website traffic and performance
- Tailor content and services
You can manage or disable cookies in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📍 Didcot Auto Repair
Ambassador House, Long Wittenham Rd, Didcot OX11 9BJ
📞 07440 134303
📧 support@didcotautorepair